“Fastest settlement ever.” That’s what people all over social media are saying about the confidential settlement announced by the lawyers of David Dao, the doctor who was dragged from a Louisville-bound United flight after refusing to give up his seat for flight crew. The settlement was reached less than three weeks after Dao’s violent ejection…
In the Trump era, companies get political — and consumers take notice
In the wake of several controversial executive orders by President Trump, the political tensions in America seem to have reached a fever pitch, with new protests popping up around the country every day. With today’s 24-hour news cycle and a Twitter presidency, it’s both challenging and exhausting to keep track of the extraordinary activities of…
PTSD is a real illness, so why won’t TripMate pay my travel insurance claim?
Days before Rick Wohlin and his wife Ruth were supposed to leave on their dream vacation to Sicily, a representative from his travel company, Overseas Adventure Travel (OAT), called Wohlin with some bad news. For some reason, the company had erroneously booked his return flight to the U.S. from the wrong city in Italy, a…
Student loan foul play spurs new Consumer Financial Protection Bureau lawsuit
The Consumer Financial Protection Bureau has just filed a lawsuit against Navient, one of the nation’s largest student loan providers. The suit alleges that the loan servicer “cheated borrowers through shortcuts and deception” in violation of the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Fair Credit Reporting Act, and the Fair Debt Collections…
My HVAC contractor won’t return my calls … Can you help?
Franklin Durst has us wondering what can be done when a company that owes you something goes out of business. Last April, a heating and air contractor installed a new air conditioner at his house in Hanahan, SC. And while he didn’t expect the unit to stop working just one month later, he thought he…