consumer advocate

Why United’s settlement with David Dao is good for airlines and bad for passengers

“Fastest settlement ever.” That’s what people all over social media are saying about the confidential settlement announced by the lawyers of David Dao, the doctor who was dragged from a Louisville-bound United flight after refusing to give up his seat for flight crew. The settlement was reached less than three weeks after Dao’s violent ejection…

Consumer advocate

In the Trump era, companies get political — and consumers take notice

In the wake of several controversial executive orders by President Trump, the political tensions in America seem to have reached a fever pitch, with new protests popping up around the country every day. With today’s 24-hour news cycle and a Twitter presidency, it’s both challenging and exhausting to keep track of the extraordinary activities of…

Consumer Advocate

Student loan foul play spurs new Consumer Financial Protection Bureau lawsuit

The Consumer Financial Protection Bureau has just filed a lawsuit against Navient, one of the nation’s largest student loan providers. The suit alleges that the loan servicer “cheated borrowers through shortcuts and deception” in violation of the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Fair Credit Reporting Act, and the Fair Debt Collections…