I’m going to let you in on a secret. American Airlines cases are some of the toughest we advocate. And there’s a reason. Because American Airlines is one of the most complained about companies — airline or otherwise.
Nassim Baci couldn’t believe it when Alitalia refused to let him fly from Istanbul, where he lives with his wife and daughter, to Algiers. Baci planned to spend a week with his extended family, whom he hadn’t seen in a year. He booked his ticket, which included a change of planes in Rome, on Alitalia’s website.
On June 12, the nation was shaken again by yet another mass shooting. This time, a gunman opened fire at the Pulse nightclub in Orlando, taking the lives of 49 people.
Richard and Tosya Shore were certain they’d have the time for their bucket list trip, an ambitious tour of Australia and New Zealand scheduled for next March. “We bought non-refundable tickets knowing we would never cancel this trip,” Tosya explains. Never say never.